Before you return — choose the right method
Returning by post: Return Orders Here.
Returning in store: Do not create a return label — no need to pack your item — simply bring your item, including the original shoebox (if applicable) to any Foot Locker store.
Damaged or incorrect item: Return Orders Here.
Important: If you have already created a return label, we recommend that you return your package by post to avoid delays.
Starting a Return
What is Foot Locker’s returns policy?
How do I return an item by post?
To return an item by post, follow the steps below. You have 28 days from the delivery date to return your item. All returned items must be in their original condition.
- Click Return Orders Here.
- Select the item(s) you want to return.
- Choose a reason for return.
- Download and print your return label. Attach it securely to the outer shipping box (not the shoe box).
- Drop off your parcel at a DHL drop-off point. Do not leave your return package in a parcel locker.
- Keep your receipt with the tracking number until your refund has been processed.
Can I return an item to a store?
Yes. You can return eligible items free of charge at any Foot Locker store within 28 days of delivery.
- Do not create a return label
- Do not pack the item in a shipping box
- Bring your item, proof of purchase, and the original shoe box if applicable
- Items must be unworn, in their original condition, and with labels attached
We cannot accept returns for underwear, swimwear, socks, or other hygiene-sensitive items, or items that have been worn, washed, or damaged.
Please note:
- Online orders can be returned in store, unless the item is damaged or incorrect. Damaged or incorrect items should be returned by post: Return Orders Here.
- Items purchased in a Foot Locker store must be returned to a Foot Locker store only.
I bought an item in a store – can I return it by post?
My item arrived damaged. What should I do?
Sending a Return
How should I package my return?
- Footwear: Return it in its original shoebox. Attach the return label to an outer shipping box, not the shoe box.
- Clothing and accessories: These do not need to be returned in their original packaging, but should be packaged securely to prevent damage during transit.
What if my return doesn’t fit in one box?
- Click Return Orders Here.
- Select the item(s) you are putting in the first package.
- Download and print your return label. Attach it securely to the outer shipping box (not the shoe box).
- Repeat these steps for each additional package.
- Drop off your parcels at a DHL drop-off point. Do not leave your return packages in a parcel locker.
- Keep your receipt with the tracking number until your refund has been processed.
- Do not combine multiple orders in one box. Each package must be registered separately.
Where do I drop off my return?
- Do not leave your return package in a parcel locker.
Can I return my item using a different courier?
Tracking a Return
How can I track my return?
How do I know if my return has been received?
How long does a refund take after I return an item?
- Keep your drop-off receipt and tracking details until your refund has been completed.
- Once your refund has been issued, it may take a further 3-10 working days to appear on your original payment method, depending on your bank.
Other Return Types
Can I return a raffle item?
Yes, you can return a raffle item. Return Orders Here and follow the same process as any standard postal return. Drop-offs must be made at a DHL drop-off point.
Exchanges
Can I exchange an item?
We don't offer exchanges for online orders. If you would like a different size, colour or item, please return your original item and place a new order.
You can also visit your nearest Foot Locker store and ask whether an exchange is possible in store.