Gift Cards

Physical gift cards are available to buy in any Foot Locker or Kids Foot Locker store in Europe.

Digital gift cards are available to buy on participating European websites. You can pay for a digital gift card online using Visa, Mastercard, American Express, Apple Pay, or Google Pay.

Promo codes cannot be used to purchase gift cards.

Online: gift cards can only be used on the website of the country where they were issued. For example, a UK gift card can only be used on footlocker.co.uk.

In store: You can use your gift card in any Foot Locker store across Europe.

At checkout, follow these steps:

1. Select Gift Card as your payment method.
2. Enter your 16-digit gift card number and 8-digit PIN.
3. Click Apply.

Please note:

• You can use up to 5 gift cards per online order. 
• Gift cards can be used together with promo codes. 
• Gift cards can be used to cover shipping costs.

Yes. If your gift card does not cover the full value of your order, you can pay the remaining balance using another accepted payment method at checkout.

You can also use up to 5 gift cards on a single online order.

You can check your balance in two ways:

• Online: Visit our gift card balance page and enter your card number and PIN.
• By phone: Call free on 0808 234 3293 during business hours.

For more information about using Gift Cards, see our Terms and Conditions (Section 21).

Foot Locker gift cards do not expire. 

• Gift cards can't be used to purchase another gift card.
• Gift cards can be used towards shipping costs.
• There are no fees for using a Foot Locker gift card.
• You can use a gift card alongside an eligible promo code.

No. Gift cards cannot be refunded, exchanged for cash, or redeemed for cash.

Refunds for gift card purchases are always issued as a new gift card, not as cash or credit to another payment method.

• Store purchase returned in store: You will receive a new physical gift card at the time of return.
• Online purchase returned in store: You will receive a new digital gift card by email.
• Any purchase returned online: You will receive a new digital gift card by email.

Your new gift card will be loaded with the exact value of the returned items.

Before contacting us, please check the following:

• Make sure you are using the card on the correct country website (UK gift cards only work on footlocker.co.uk).
• Double-check the 16-digit card number and 8-digit PIN are entered correctly.
• Check your balance to confirm funds are still available.

If the issue continues, contact Customer Care and we will look into it for you.

Unfortunately, we are unable to replace lost or stolen gift cards.

If you believe your card has been used without your permission, contact us and we will do our best to help.

If you have an issue with a gift card issued by a third party, please contact that retailer's Customer Care team directly. We are unable to assist with third-party gift card queries.

Love2Shop gift cards are accepted in Foot Locker stores only. We do not currently accept them online.

Refunds cannot be credited back to a classic Love2Shop gift card. If you paid with a Love2Shop card, your refund will be issued as a Foot Locker gift card instead.

Refunds can be processed to a Love2Shop Mastercard if that was your payment method.