Start a return
Need to return something? Start your return in a few easy steps.
Track your order
Waiting for a delivery? Check your order status anytime.
Refund information
Find out when refunds are processed and what to expect after your return is received.
Order changes or issues
Find answers to common questions about changing or cancelling your order.
Still have a question? Try searching our Help Center first.
Live Chat
Our virtual assistant is available 24/7. Live agents are available during the following hours:
Monday – Friday: 08:00 – 19:30
Saturday – Sunday: 09:00 – 16:30
Submit a Request
Submit your question and our Customer Care team will respond by email.
Call Us
+351 308 804 727
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Monday – Friday: 09:00 – 17:00
Can't access the form? Contact us at service@footlocker.pt