We know your time is valuable, and we’re here to help. Currently, we’re experiencing a high volume of inquiries, which may mean longer wait times than usual. We appreciate your patience and are working hard to assist you as quickly as possible. Thank you for understanding!
Do you have a question or claim? We're here to help.
Send a message to our Chatbot, which is available 24/7.
Our customer care team is available:
Monday-Friday | 09:00-20:30 |
Saturday-Sunday | 10:00-17:30 |
Got a longer question? Submit a request through our webform, where you can add attachments and photos to support your query.
_______________________________
The European Commission provides an Online Dispute Resolution (ODR) platform for you, in case you want to lodge a complaint. Please be aware that we have no obligation to review or accept such complaint.