How to Return an Item
You can return your item in-store or by post. Please follow the steps below to ensure your return is processed quickly and correctly.
Return In-Store
- Bring your item to any Foot Locker store within 28 days from the delivery date.
- Ensure the item is in its original condition with all tags attached.
- Shoes must be returned in the original shoe box.
- Bring proof of purchase (receipt, invoice, or order confirmation).
Items That Cannot Be Returned In-Store (If Purchased Online)
The following items must be returned by post and cannot be returned to our stores if originally bought online:
- Damaged items or Dirty items
- Items received in the wrong size
- Incorrect items received
- Orders paid with PayPal can only be returned via post.
Return By Post
How to return by post:
- Log in to Ready Returns.
- Enter your order email address and order number (starts with 319).
- Select the item(s) you wish to return.
- Choose the reason for your return.
- Print the return label and attach it to the outer box (do not attach it to the shoe box).
-
Take your parcel to the selected drop-off point.
Do not leave it in a locker — the courier cannot collect from lockers.
- Keep your receipt with tracking details until your refund is processed.
Return Conditions
- Items must be in original packaging with all tags attached (shoes in original shoe box).
- We cannot accept returns for underwear, swimwear, socks, or similar items.
- Damaged, dirty, wrong-size, or incorrect items must be returned by post.