Before you return — choose the right method
- Returning by post? Create your return label via Ready Returns and send your parcel back by post.
- Returning in store? Do not create a return label — no need to pack your item — simply bring your item, including the original shoebox if applicable to any Foot Locker store.
- Damaged, dirty or incorrect item? This must be returned by post via Ready Returns.
Important: If you have already created a return label, we recommend returning your parcel by post.
How to Return an Item
You can return your item in-store or by post. Please follow the steps below to ensure your return is processed quickly and correctly.
Important: If you generate a return label online, your order can no longer be returned in‑store. Once the label is created, the item must be returned by post using the provided return label.
Return In-Store
Bring your item to any Foot Locker store within 28 days from the delivery date.
Ensure the item is in its original condition with all tags attached.
Shoes must be returned in the original shoe box.
Bring proof of purchase (receipt, invoice, or order confirmation).
Items That Cannot Be Returned In-Store (If Purchased Online)
The following items must be returned by post and cannot be returned to our stores if originally bought online:
Damaged items or Dirty items
Items received in the wrong size
Incorrect items received
Orders paid with PayPal can only be returned via post.
Return By Post
How to return by post:
Log in to Ready Returns.
Enter your order email address and order number (starts with 319).
Select the item(s) you wish to return.
Choose the reason for your return.
Print the return label and attach it to the outer box (do not attach it to the shoe box).
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Take your parcel to the selected drop-off point.
Do not leave it in a locker — the courier cannot collect from lockers.
Keep your receipt with tracking details until your refund is processed.
Return Conditions
Items must be in original packaging with all tags attached (shoes in original shoe box).
We cannot accept returns for underwear, swimwear, socks, or similar items.
Damaged, dirty, wrong-size, or incorrect items must be returned by post.