Delivery Options & Costs
Standard Delivery
Estimated time: 2–6 working days
Cost:
- £3.99 for orders under £99.00
- Free for orders over £99.00
- Free for FLX members
Express Delivery
Available only for items shipped from our UK warehouse. You'll see this option at checkout when it applies to your order.
Estimated time: 1–2 working days
Cost:
- £4.50 for FLX members
- £5.99 for non-FLX members
Click & Collect
Estimated time: Up to 6 working days
Cost: Free
Available at participating Foot Locker stores — select at checkout. Find out more about Click & Collect.
Delivery Notes
- We deliver to home or work addresses within the UK
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We do not deliver to:
- PO Boxes
- Packing stations
- Access points
- British Forces Post Offices (BFPO)
We also do not ship to Gibraltar, the Channel Islands, the Isle of Man, the Isle of Wight, or the Shetland Islands.
When Will I Receive My Order?
When will I receive my order?
In the UK, delivery usually takes 2–6 working days.
To check your estimated delivery date:
- Use our Order Status tool with your order number and email address
- Or log in and check "My Orders" in your account
Can I choose a specific delivery day or time?
Unfortunately, this option is not available.
You can monitor your parcel using our Order Status tool with your order number and email address.
Tracking & Couriers
How can I track my order?
You can track your order using our Order Status tool.
Just enter your order number and the email address used at checkout.
Which courier will deliver my order?
We work with multiple couriers. To find out who's handling your delivery:
- Check your shipping confirmation email
- Or use the Order Status tool
Why did I receive multiple tracking emails?
Each parcel has its own tracking number, so you'll get one email per delivery if your items are shipped from different locations.
Why is my order split into several packages?
When you order multiple items, they may come from different locations.
Each item will be shipped separately, and you'll get one tracking email per parcel.
Address & Country Rules
Can I order from a different country?
You must order from the website that matches your delivery country.
For example, to ship to the UK, place your order on the UK website.
Can I change my delivery or billing address after I place an order?
Unfortunately, once your order is placed, the delivery and billing addresses can't be changed.
For future orders, you can update your saved addresses anytime in your FLX account.
Can delivery and billing addresses be different?
Yes. Just uncheck the box that says "Use shipping information as billing address" and enter both separately at checkout.
Fees & Refunds
Will I have to pay customs fees?
No, you won't be charged customs fees.
If you do receive a customs bill, please contact our Customer Care team for help.
Do you refund shipping fees if I return my order?
- If you return your entire order, we'll refund any shipping fees you paid.
- If you're only returning part of your order, shipping fees won't be refunded.
Want free shipping next time? Become a FLX member!
Need More Help?
My order hasn't arrived or there's a problem with my delivery
For help with missing parcels, tracking issues, items not received, or orders returned to us, please see our Delivery Issues article.