You can return your item in store or by post. Please follow the steps below to ensure your return is processed quickly and correctly.
Return in Store
- Bring your item to any Foot Locker store within 28 days from the delivery date.
- Ensure the item is in its original condition with all tags attached.
- Shoes must be returned with the original shoe box.
- Bring proof of purchase (receipt, invoice, or order confirmation).
Please note:
If your item was purchased in a Foot Locker store and becomes faulty, it must be returned in person to one of our stores. Store purchases cannot be returned online. Our in-store team will assess the item and help you find the best solution.
Return by Post
FLX Members: Free returns within 28 days of the delivery date.
Non-FLX Members: €5 fee per return, deducted from your refund.
- No fee will be charged if your item is faulty or incorrect.
How to return by post:
- Log in to Ready Returns.
- Enter your order email address and order number (starts with 319).
- Select the item(s) you wish to return.
- Choose the reason for your return.
- Print the return label and attach it to the outer box (do not attach it to the shoe box).
- Take your parcel to the selected drop-off point. Do not leave it in a locker — the courier cannot collect from lockers.
- Keep your receipt with tracking details until your refund is processed.
Return Conditions
- Items must be in original packaging with all tags attached (shoes in original shoe box).
- We cannot accept returns for underwear, swimwear, socks, or similar items.
- Damaged, dirty, wrong-size, or incorrect items must be returned by post.