Why are you asking me to confirm my account?
We’re making some updates to improve your shopping experience.
Why do I need to change my password?
Regularly changing your password adds an extra layer of protection to your account. We recommend using a unique password that is not used on another account.
What if I don't have access to the email address on my account?
You'll need to create a new account. Sorry, but your order history and any FLX Membership XPoints you earned won't transfer to your new account.
What if I forget my password?
It happens to the best of us! Just select the "Forgot Password" link on the account sign in page. We'll guide you through the steps to create a new password.
I didn't receive an email to confirm my email address.
Let’s try this. First, check your spam or junk folder. If the email is not in those folders, then you can select the “resend email” link.
The confirmation link in the “Confirm my email” no longer works. What should I do?
Go to our website or mobile app and select the “resend email” link. You’ll have a few hours to confirm your email address.