You can return your item in store or by post. Please follow the steps below to ensure your return is processed quickly and correctly.
Return in Store
-
Bring your item to any Foot Locker store within 28 days from the delivery date.
-
Ensure the item is in its original condition with all tags attached.
-
Shoes must be returned with the original shoe box.
-
Bring proof of purchase (receipt, invoice, or order confirmation).
Items that cannot be returned in-store (if purchased online)
The following items must be returned by post and cannot be returned to our stores if originally bought online:
- Damaged items
- Dirty items
- Items received in the wrong size
- Incorrect items received
Return by Post
How to return by post:
-
Log in to Ready Returns.
-
Enter your order email address and order number (starts with 319).
-
Select the item(s) you wish to return.
-
Choose the reason for your return.
-
Print the return label and attach it to the outer box (do not attach it to the shoe box).
-
Take your parcel to the selected drop-off point. Do not leave it in a locker — the courier cannot collect from lockers.
-
Keep your receipt with tracking details until your refund is processed.
Start Your
Return
Return Conditions
-
Items must be in original packaging with all tags attached (shoes in original shoe box).
-
We cannot accept returns for underwear, swimwear, socks, or similar items.
-
Damaged, dirty, wrong-size, or incorrect items must be returned by post.