About FLX
FLX Loyalty Membership
FLX is our free loyalty program that rewards you for shopping with us. It’s quick to join, and packed with perks!
Why join FLX?
As a member, you get:
- Free shipping (no minimum spend)
- Easy returns on eligible orders
- Exclusive member-only offers and discounts
- The chance to earn and redeem XPoints
- Access to special events, sweepstakes, and more
Where is FLX available?
FLX Membership is currently available in: Netherlands, France, UK, Spain, Italy, and Germany.
Getting Started
How do I join FLX?
Joining is easy and free:
- Go to the FLX sign-up page
- Enter your account details
- You'll receive a verification code by SMS
- Enter the code to activate your account
That’s it! Your FLX account is ready to use.
Note: Only one FLX account is allowed per person.
I didn't receive a verification code.
If you didn’t get the SMS code:
- You can request it again (up to 5 times)
- Still not working? Wait 10 minutes and try again
- You can also reset your password if needed
Do I need a FLX account to order?
No. You can shop as a guest at Foot Locker. But being a member gives you:
- Free shipping
- Member-only offers
- XPoints on your purchases
- Access to product drops and special events
Earning and Using XPoints
How do I earn Xpoints?
You earn XPoints every time you shop online or in-store. To collect points:
- Log in to your FLX account when shopping online
- Use your FLX email or member number in store
Bonus: Get 1,000 XPoints during your birthday month!
What can I do with Xpoints?
You can redeem your XPoints for:
- Exclusive products
- Experiences and sweepstakes
- Gift cards and more!
Rewards may vary, so check the FLX account section of the Foot Locker website for the latest.
How many Xpoints do I get per purchase?
You get 100 XPoints for every £1 spent (in-store or online), as long as the purchase is linked to your FLX account.
My Xpoints haven't appeared, what should I do?
It can take up to 3 days for points to appear. If it's been longer, contact our Customer Care team.
Do Xpoints expire?
Yes. If you don’t make a purchase or redeem points within 365 days, your points will expire.
- The last eligible purchase resets the timer
How do I redeem Xpoints for rewards?
- Log in to your FLX account on the Foot Locker website
- Visit the Redemption Center
- Choose your reward and follow the steps
- Only the account holder can redeem XPoints.
Account Help
How do I reset my password?
- Click "Forgot password" on the login page
- Enter your FLX email address
- You'll receive a link to create a new password (check spam folders)
- Follow the link and set your new password
- Log in with your updated details
I'm having trouble logging in.
Try clearing your browser cache and cookies, then log in again.
Still stuck? Contact our Customer Care team with:
- The date/ time the issue happened
- A screenshot of the error
Can I update my details?
Yes! You can update your FLX details anytime by:
- Logging into your FLX account
- Going to your account settings
- Making updates and saving changes
Note: You can’t change your birthday. If you change your email, you'll need to confirm it with your password.
Managing Your FLX Account
How do I delete my account?
Use this form to delete your account and all data: delete my account.
How do I unsubscribe from FLX marketing emails?
Update your preferences in your FLX account or use the unsubscribe link in any email.
How can I delete my data?
Submit a data deletion request via this form: delete my data.
How do I manage my FLX marketing email preferences?
To receive FLX marketing emails including exclusive offers, rewards and access to FLX promotions go to your FLX Dashboard and select Manage Preferences.
You will be directed to a new page where you can:
Choose:
“Yes” to subscribe to FLX membership emails
“No” to unsubscribe at any time.