Why am I being asked to confirm my account?
We’re making improvements to enhance your shopping experience. Thanks for your patience while we update your account.
Why do I need to change my password?
- Changing your password regularly helps keep your account secure.
- Use a strong password that isn’t used anywhere else.
What if I don't have access to the email address on my account?
You’ll need to create a new FLX account.
Please note: your previous XPoints and order history won’t transfer.
What if I forget my password?
No problem!
Click “Forgot Password” on the sign-in page and follow the steps to reset it.
I didn't receive the email to confirm my email address.
Check your spam or junk folder first.
Still missing? Go to the sign-in page and click “Resend email”.
The confirmation link expired—what should I do?
Just click “Resend email” on the website or app.
Once you get the new link, you’ll have a few hours to confirm your email address.