How to Return an Item

You can return your order within 28 days of delivery. Your return options and any fees depend on how you choose to return your item.

• Returns in store: Free of charge
• Returns by post for FLX Members: Free of charge if you were logged in to your FLX account when you placed your order
• Returns by post for non-FLX Members: £2.99 per return deducted from your refund
• Damaged or incorrect items: Free of charge by post

Not an FLX Member yet? Sign up for FLX here

To return by post:  Return Orders Here

You have 28 days from the delivery date to return your item. All returned items must be in their original condition.

1. Click Return Orders Here
2. Select the item(s) you want to return
3. Choose a reason for return
4. Choose one of the following options:
   • Print your return label and attach it securely to the outer shipping box (not the shoe box).
   • Or create a return code (QR code). You don’t need a printer—simply show the code at a DHL parcel shop. The label will be printed there and attached to your parcel.
5. Drop off your parcel at a DHL drop-off point
6. Keep your receipt with the tracking number until your refund has been processed.

Please note:

• Do not leave returns in a locker
• Do not use DHL Express
• Keep your return and drop-off receipt until your refund has been processed

You can use another return method, but this is at your own risk.

Each package needs its own unique return label or return code.

1. Click Return Orders Here
2. Select the items for the first package
3. Generate the return label or return code for that package:
   • Print the return label and attach it to the outer shipping box (not the shoe box).
   • Or, if available, use the QR code option. You don’t need a printer—simply show the code at a DHL parcel shop, where the label will be printed and attached for you.
4. Repeat these steps for each additional package

Please note: Do not combine multiple orders in one box. Each package must be registered separately.

We're unable to provide Waybill numbers. Please visit a DHL ParcelShop service point instead of a DHL Express store.

Once your parcel has been scanned by the courier, we aim to process your return and issue your refund within 14 days. You'll receive a confirmation email once your refund has been made. Please keep your drop-off receipt and tracking details until your refund has been completed.

Please note: It can then take a further 3–10 working days for the refund to appear on your original payment method, depending on your bank.

Returning in store is free. You can return eligible items within 28 days of delivery.

• Do not create a return label
• Do not pack the item in a shipping box
• Bring your item, proof of purchase, and the original shoe box if applicable

Items must be unworn, in their original condition, and with labels attached.

We cannot accept:

• Underwear, swimwear, socks, or hygiene-sensitive items
• Worn, washed, or damaged items

Please note: Online orders can be returned in store, unless the item is damaged or incorrect. Damaged or incorrect items should be returned by post: Return Orders Here.

Items purchased in store must be returned to a Foot Locker store. Store purchases cannot be returned by post. Find your nearest Foot Locker store

No. Store purchases should be returned to a Foot Locker store. 

Find your nearest Foot Locker store

Yes. Follow the standard return by post process above. Drop-offs must be made at a DHL ParcelShop — not in a locker.

Items purchased with Clearpay can be returned in the usual way, following our standard return process.

Once your return has been processed, your refund will be reflected through your Clearpay payment arrangement in line with Clearpay Terms.

We don't offer exchanges for online orders. If you would like a different size, colour or item, please return your original item and place a new order.

You can also visit your nearest Foot Locker store and ask whether an exchange is possible in store.