How to Return an Item

A return fee of £2.99 applies for UK customers when returning online orders by post to our warehouse.

• Returns in store: Free of charge
• Returns by post — FLX Members (at the time of purchase): Free of charge
• Returns by post — Non-FLX Members: £2.99 per return (deducted from your refund)

No fee will be charged if your item is faulty or incorrect.

Not an FLX Member yet? Sign up for FLX here

You have 28 days from the delivery date to return your item. All returned items must be in their original condition.

1. Go to the Returns Portal
2. Select the item(s) you want to return
3. Choose a reason for return
4. Download and print your return label
5. Stick the label on the outer shipping box — not the shoe box
6. Drop off your return at your selected DHL drop-off point
7. Keep your receipt with tracking details until your refund is processed

Important:

• Do not leave returns in a locker — we are unable to collect them
• Do not use DHL Express
• No QR codes — the label must be printed
• Keep your return and drop-off receipt

Returns are free if you use Foot Locker's return method. You may use an alternative method, but returns are at your own risk.

You can create a label on the Returns Portal. 

Each package needs its own unique return label.

1. Go to Returns Portal
2. Select the items for the first package
3. Generate and print the return label for that package
4. Repeat the steps for each additional package

We're unable to provide Waybill numbers. Please visit a DHL ParcelShop service point instead of a DHL Express store.

Once you've dropped off your return, keep track of it until it reaches us.

• Keep your receipt — it includes a tracking number from the DHL ParcelShop
• Track your return using the DHL tracking link on your receipt
• Your return remains your responsibility until it arrives at our warehouse

You can return eligible items to any Foot Locker store for free within 28 days of delivery. All items must be in their original condition, unworn and with labels still attached.

What to bring:

• Your proof of purchase (receipt, invoice, or order confirmation)
• The item in its original condition with all tags attached
• Shoes must be returned with the original shoe box — do not pack or seal in a shipping box

We do not accept in-store returns for:

• Underwear, swimwear, socks, or hygiene-sensitive items
• Worn, washed, or damaged items

Please note: Items purchased in-store should only be returned in-store. Store purchases cannot be returned online.

Yes, you can return online purchases in-store, as long as the item was not received damaged or incorrect.

If your item was damaged or incorrect, it must be returned by post using the Returns Portal.

No. Items purchased in-store must be returned to a Foot Locker store. Store purchases cannot be returned by post.

Find your nearest Foot Locker store

Yes. Follow the standard return by post process above. Drop-offs must be made at a DHL ParcelShop — not in a locker.

Follow the standard return process above. For information about how Clearpay handles refunds, please see the Clearpay FAQs.

We don't offer exchanges for online orders. However, you can return your item for a refund and place a new order for the item you want.

Alternatively, you can visit your nearest Foot Locker store and ask if they're able to exchange the item for you directly.

For refund timelines, incorrect refunds, and cancelled order refunds please see our Refunds article.

For damaged, faulty, or incorrect items please see our Damaged, Faulty & Wrong Items article.