Returns & Refunds

You can return your item(s) to us via post or in store. Learn more about both options below.

Items can be returned for free within 28 days of the delivery date.

Before sending your return, please check the conditions below to make sure your item qualifies for a refund.

Steps to return your item by post:

1. Go to Ready Returns and enter the email address used to place the order along with your order number (it starts with 319)
2. Choose the item(s) you want to return
3. Choose the reason for your return
4. Print your return label and attach it to the outer box so the courier can scan it. Important: Do not place the label directly on the shoe box.
5. Drop off your parcel at a selected DHL parcel point.

Please note: Items can't be left in a locker for courier collection.

Important Return Guidelines

• Items must be in their original packaging with all tags attached
• Shoes must be returned in the original shoe box
• We do not accept returns of underwear, swimwear, socks or any other hygiene-sensitive items
• Items that are damaged, worn, or in an unsuitable condition cannot be refunded

Note: Returns are free if you use Foot Locker’s return method. You may use an alternative method, but  returns are at your own risk.

You can return online orders for free in-store for an exchange or full refund.

Bring your proof of purchase (email or shipping confirmation, shown on your phone or printed out).

In-store return conditions:

• Items must be returned within 28 days of delivery.
• Items must be unworn, unused, and unwashed.
• Items must be in their original packaging with all tags attached.
• Shoes must include the original shoe box.

We do not accept in-store returns of:

• Underwear, swimwear, socks, or other hygiene-sensitive items.
• Damaged or dirty items.
• Items in the wrong size or incorrect items received.

These must be returned by post via our Ready Returns portal.

1. Go to Ready Returns. Enter the email address and order number from your order confirmation (starts with 319).

2. Select the item(s) you'd like to return.

3. Choose the reason for return.

4. Print the return label and stick it to the outer shipping box—not the shoe box.

5. Drop off your parcel at your chosen DHL drop-off point. Don’t forget to keep your receipt with the tracking number.

Note: do not drop your parcel in a locker for the courier to collect. We will not be able to accept returns of parcels left in a locker. 

Important: dropping off your package at a DHL Parcel shop point. Find your nearest location here. 

No, returns are free when you use Foot Locker’s return method.

You may use an alternative return method, but it will be at your own risk. We are not responsible for any issues or losses during the return process.

Yes! You can return online purchases in-store, as long as the item is not damaged, dirty, or incorrect (e.g., wrong size or wrong item). If the item doesn’t meet these conditions, it must be returned by post using the Ready Returns portal.

You have 28 days from the delivery date to return your item(s).

Items must be:

• Unworn and unused
• In their original condition and packaging
• With all tags and labels attached
• Shoes must include the original shoe box

You’re responsible for your return until it arrives at our warehouse.

Make sure to keep proof of postage and note down your tracking number—you’ll find it on the return label

No problem!

You can create one here via Ready Returns 

Still having trouble? Reach out to our Customer Care team.

Tip: Have your order number ready so we can find your order quickly.

• If you return the entire order, we’ll refund the shipping fees as well.
• If you return only part of your order, the original shipping fee will not be refunded.

Want free shipping every time? Become a FLX member.

Each package needs its own unique return label. 

Here’s what to do:

1. Go to Ready Returns
2. Select the items for the first package
3. Generate and print the return label for that package
4. Repeat the steps for each additional package

Still need help? Reach out to our Customer Care team.

No, returned items do not earn XPoints. Your last eligible purchase will count for your FLX status.

We're unable to provide Waybill numbers. Please visit one of these service points.

Yes! Just follow the steps below:

1. Go to Ready Returns and fill in the email address used to place the order and the order number (it starts with 319).

2. Select the item(s) you would like to return.

3. Select the reason of your return.

4. Print the return label and attach it to the outer shipping box (not on the shoe box)

5. Drop off your parcel at a DHL drop-off point

• Don’t forget to keep your receipt with tracking info

Important: Drop-offs must be made at a DHL ParcelShop, not in a locker. Find your nearest location here. 

This usually happens when the courier couldn't deliver your package. Once we receive it, your refund will be processed automatically.

For Clearpay, click here (Clearpay – Foot Locker).

Once your return is scanned by the courier or accepted in store, we aim to process your refund within 14 days.

• Refunds are usually processed within 14 days after your return is received.
• You’ll get a confirmation email once the refund is issued.
• Then, allow 3–10 working days for the money to appear in your account (depending on your payment method).

Reach out to our customer care team. with your order number. We’ll sort it out for you.

Once your order is cancelled, your refund is usually processed within 3 to 10 working days, depending on your bank. 

• If you paid by credit card, the charge is only pre-authorised, not captured, so the hold should drop off automatically

If an item was cancelled before shipping, you won't be charged. If a refund is needed, it will be processed within 3 to 10 working days, depending on your bank.

• If you paid by credit card, the charge is only pre-authorised, not captured, so the hold should drop off automatically. 

No worries! Your refund will still be processed.

• Your bank will usually route the refund to your new card or account
• If not, contact your bank, they'll be able to locate or release the funds

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We’re sorry you received a damaged item. Please inform our customer care team and return the item as soon as possible.

1. Inform our customer care team.

2. Return the item back to us: log in to Ready Returns and fill in the email address used to place the order and the order number (it starts with 319).

3. Select the item(s) you would like to return.

4. Select “product was damaged, dirty, worn” as a return reason and upload pictures clearing showing the damage.

5. After selecting the item(s), print out the return label and stick it to the outer box so the courier can scan it. Note: please do not stick the return label on the shoe box, as the item won't be eligible for refund.

6. Take your parcel to your chosen drop-off point and they’ll take care of the rest! Your return is trackable.

Make sure you get a receipt with a track and trace number. 

Note: do not drop your parcel in a locker for the courier to collect. We will not be able to accept returns of parcels left in a locker. 

If your item became faulty after use*, please follow these steps:

1. Submit a request to our customer care team.

2. From the dropdown, select “how to return”.

3. In the description, provide a brief overview.

4. In attachments, include 3 photos of the item:

• A photo from above of both shoes together/front of the clothing 
• A photo of both soles together/back of the clothing 
• Specific picture of the damage

5. Submit.

Our customer care team will get back to you.

*Items that have been altered, repaired, misused or washed (sneakers) will not be accepted. 

Yes, you can return your item by visiting a Foot Locker store with your faulty item and your store receipt. It is not possible to return an exchange online.

If you've received an item you didn't order, please: 

1. Inform our customer care team.

2. Return the item back to us: log in to Ready Returns and fill in the email address used to place the order and the order number (it starts with 319).

2. Select the item(s) you would like to return.

3. Select the reason of your return.

4. After selecting the item(s), print out the return label and stick it to the outer box so the courier can scan it. Note: please do not stick the return label on the shoe box, as the item won't be eligible for refund.

5. Take your parcel to your chosen drop-off point* and they’ll take care of the rest! Your return is trackable. Make sure you get a receipt with a track and trace number. 

*Important: drop your package at a DHL Parcel shop point. Find your nearest location here.

Note: do not drop your parcel in a locker for the courier to collect. We will not be able to accept returns of parcels left in a locker. 

We don't offer exchanges online. You can return your item and place a new order. Alternatively, you can also go to your nearest Foot Locker store and enquire directly there if they are able to exchange your item. 

Yes, you can return your exchanged item, but only in a Foot Locker store. Exchanges cannot be returned online via our Ready Returns portal.