Damaged, Faulty & Wrong Items

Return your item by post using our Returns Portal.

1. Click Return Orders Here 
2. Choose a reason for return
3. Choose one of the following options:
   • Print your return label and attach it securely to the outer shipping box (not the shoe box).
   • Or create a return code (QR code). You don’t need a printer—simply show the code at a DHL parcel shop. The label will be printed there and attached to your parcel.
4. Drop off your parcel at a DHL drop-off point
5. Keep your receipt with the tracking number until your refund has been processed.

Please note: Damaged items must be returned by post and cannot be returned in store.

Return your item by post using our Returns Portal.

1. Click Return Orders Here
2. Select the item you want to return
3. Choose “Manufacturer Defective” as the return reason
4. Upload clear photos showing the issue:
   • Top view of both shoes / front of the clothing
   • Sole / back view
   • Close-up of the fault
5. Complete your return and create a return code or print your label

Please note: Items that have been altered, repaired, misused, or washed (sneakers) will not be accepted.

Please contact our Customer Care team.

Our team will review your case and may ask you to provide photos of the item.

If your claim is approved, we will arrange your return and provide further instructions.

Please note: Items that have been altered, repaired, misused, or washed (sneakers) will not be accepted.

Please return to any Foot Locker store with the faulty item and your receipt or proof of purchase. Our in-store team will assess the item and help you find the best solution.

Please note:

• Store purchases cannot be returned or exchanged online
• Items must be returned in person to a Foot Locker store
• If you no longer have your receipt, our store team can advise on available options

Please visit any Foot Locker store with the faulty item and your store receipt. It is not possible to return an exchange online.

Return your item by post.

1. Click Return Orders Here
2. Choose a reason for return
3. Choose one of the following options:
   • Print your return label and attach it securely to the outer shipping box (not the shoe box).
   • Or create a return code (QR code). You don’t need a printer—simply show the code at a DHL parcel shop. The label will be printed there and attached to your parcel.
4. Drop off your parcel at a DHL drop-off point
5. Keep your receipt with the tracking number until your refund has been processed.

Please note: No return fee will be charged for incorrect items.

For step-by-step return instructions, return fees, and return conditions please see our How to Return an Item article.

For refund timelines and refund questions please see our Refunds article.