Earning Points
How do I earn points?
You earn points in three ways:
- Shop online: Log in to your FLX account when shopping online.
- Shop in store: At checkout, provide your FLX Membership ID, email address, or mobile number.
- Complete engagement activities: Earn points by taking surveys, sharing shopping preferences, watching videos, and more.
How many points do I get per purchase?
You earn 100 points for every £1 spent in store or online, as long as the purchase is linked to your FLX account.
How many points can I earn each month?
Purchases: Up to 50,000 points per calendar month.
Engagement activities: Up to 1,500 points per calendar month. Activities include surveys and visiting specified social media pages.
Please note: Points earned through engagement activities do not count towards tier progression.
Visit your FLX Membership Dashboard for more information.
What are the FLX Membership tiers?
FLX Membership has two tiers: X1 and X2. The more you spend, the higher your tier and the more perks you unlock.
| Tier X1 | Spend £0–£299 |
| Tier X2 | Spend £300+ |
Tier status is based on spend within an FLX Membership Year (1 February to 31 January). Once you reach X2, you remain in that tier for the rest of that membership year.
Read more in the FLX Membership Terms and Conditions.
Using Points
What can I do with my points?
Redeem points for rewards including FLX Cash, raffles, and more. Check your FLX Membership Dashboard for the latest available rewards.
How do I redeem points for FLX Cash?
You can redeem points for FLX Cash in three ways:
- From your FLX Dashboard
- From your cart at checkout
- In a Foot Locker store
For more information, see our FLX Cash article.
Do points expire?
Yes. From 1 October 2025, points expire at the end of the calendar month, one year from when they were earned.
Example: Points earned on 17 June 2025 will expire on 30 June 2026.
If you have points from multiple purchases, points with the earliest expiry date are used first when you redeem.
Read more in the FLX Membership Terms and Conditions.
Issues with Points
My points have not appeared. What should I do?
Points can take 3 to 5 working days to appear after a purchase. For online orders, points are usually added once your item has been shipped — please wait until your order has shipped before checking your balance.
Can I earn points for purchases made before I joined FLX?
No. You must be an FLX member at the time of purchase to earn points.
I forgot to tell the store I was an FLX member. Can I still get the points?
Yes, for in-store purchases you have 30 days from the purchase date to claim your points. Please contact Customer Care with your receipt and we will add them to your account.