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NEED HELP?

We’re here for you. Track your order, chat or get in touch.

Track Your Order

Waiting for a delivery? You can check the status anytime:

Need to return something? Use our returns tool to start your return in just a few easy steps.

Our virtual assistant is available 24/7.

Live agents available:

Monday - Friday: 09:00 – 20:30
Saturday - Sunday: 10:00 – 17:30

Click the chat icon at the bottom-right of your screen to start.

Want to write to us? Submit your question and our Customer Care team will respond by email.

+352 27 86 20 27

Available Monday - Friday
10:00 – 18:00

Can’t access the form? Contact us at service@footlocker.lu