NEED HELP? Track your order, start a return, or get in touch with our team.
Start a return
Need to return something? Start your return in a few easy steps.
Track your order
Waiting for a delivery? Check your order status anytime.
Refund information
Find out when refunds are processed and what to expect after your return is received.
Order changes or issues
Find answers to common questions about changing or cancelling your order.
Still have a question? Try searching our Help Center first.
Live Chat
Our virtual assistant is available 24/7. Live agents are available during the following hours:
Monday – Friday: 09:00 – 20:30
Saturday – Sunday: 10:00 – 17:30
Submit a Request
Submit your question and our Customer Care team will respond by email.
Call Us
+352 27 86 20 27
Monday – Friday: 10:00 – 18:00
Can't access the form? Contact us at service@footlocker.lu