Returns & Refunds

You can return your item(s) to us via post or in store:

Returns are free*.

• All items** must be returned to us within 28 days from the delivery date.
• Items must not have been worn, used or washed.
• Items must be in original packaging and all tags attached.
• Shoes must be returned with the original shoe box.

If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you. All items are inspected on return.

It is not possible to leave your parcel in a locker for a courier to collect. We will not be able to accept returns of parcels left in a locker. Parcels have to be dropped off at a DHL Parcel shop point. Find your nearest location here. 

*Returns are free if you use Foot Locker's return method. You can choose to use an alternative method, although the return is at your own risk. Foot Locker will not be liable for any loss or issue occurring during the return process.

**We do not accept the return of underwear, swimwear, socks or any item not suitable for return due to health protection or hygiene reasons.

Please note that orders paid with Clearpay can only be returned via post. 

Return in store: 

Online orders can be returned for free in store for an exchange or full refund. Take your proof of purchase, such as your confirmation email/shipping email. 

• All items must be returned to store within 28 days from the delivery date.
• Items must not have been worn, used or washed.
• Items must be in original packaging with tags attached.
• Shoes must be returned with the original shoe box.

*We do not accept the return of underwear, swimwear, socks or any item not suitable for return due to health protection or hygiene reasons.

1. Log in to Ready Returns and fill in the email address used to place the order and the order number (it starts with 319).

2. Select the item(s) you would like to return.

3. Select the reason of your return.

4. After selecting the item(s), print out the return label and stick it to the outer box so the courier can scan it. Note: please do not stick the return label on the shoe box, as the item won't be eligible for refund.

5. Take your parcel to your chosen drop-off point* and they’ll take care of the rest! Make sure you get a receipt with a track and trace number. 

Note: do not drop your parcel in a locker for the courier to collect. We will not be able to accept returns of parcels left in a locker. 

*Important: drop your package at a DHL Parcel shop point. Find your nearest location here. 

Start your return now: Ready Returns

No, returns are free providing you use our return label. You can choose to use an alternative method, although the return is at your own risk. Foot Locker will not be liable for any loss or issue occurring during the return process.

You have 28 days from the day of delivery to return your items.

All items must be returned to us unworn/unused and in the same condition as received. This includes the original packaging with all tags and labels attached. Shoes should be returned with the original shoe box.

As the parcel remains your responsibility until it arrives back to Foot Locker, ensure that you get proof of postage in case you need to contact us about your return.

Keep a note of your return tracking number found on the return label.  Once the parcel has arrived at our warehouse, you’ll receive an email.

We don't offer exchanges online. You can return your item and place a new order. Alternatively, you can also go to your nearest Foot Locker store and enquire directly there if they are able to exchange your item. 

Please note that orders paid with Clearpay can only be returned via post. 

Once your parcel has been scanned at the drop-off point, we aim to process it within 14 days, including your refund.

We try and process all returns as quickly as possible for you to receive your refund. Please allow 14 days. You should receive a confirmation email once your return has been processed and your refund made. It can take between 3 and 10 working days for the money to appear back to the original payment method.

If your refund is incorrect, please get in touch with our customer care team.

We’re sorry you received a damaged item! Please return the item as soon as possible.

1. Log in to Ready Returns and fill in the email address used to place the order and the order number (it starts with 319).

2. Select the item(s) you would like to return.

3. Select “product was damaged, dirty, worn” as a return reason and upload pictures clearing showing the damage.

4. After selecting the item(s), print out the return label and stick it to the outer box so the courier can scan it. Note: please do not stick the return label on the shoe box, as the item won't be eligible for refund.

5. Take your parcel to your chosen drop-off point and they’ll take care of the rest! Your return is trackable.

Make sure you get a receipt with a track and trace number. 

Note: do not drop your parcel in a locker for the courier to collect. We will not be able to accept returns of parcels left in a locker. 

Start your return now: Ready Returns

If your item became faulty after use*, please follow these steps:

1. Submit a request to our customer care team.

2. From the dropdown, select “how to return”.

3. In the description, provide a brief overview.

4. In attachments, include 3 photos of the item:

• A photo from above of both shoes together/front of the clothing 
• A photo of both soles together/back of the clothing 
• Specific picture of the damage

5. Submit.

Our customer care team will get back to you.

*Items that have been altered, repaired, misused or washed (sneakers) will not be accepted. 

Please return it back to us:

1. Log in to Ready Returns and fill in the email address used to place the order and the order number (it starts with 319).

2. Select the item(s) you would like to return.

3. Select the reason of your return.

4. After selecting the item(s), print out the return label and stick it to the outer box so the courier can scan it. Note: please do not stick the return label on the shoe box, as the item won't be eligible for refund.

5. Take your parcel to your chosen drop-off point* and they’ll take care of the rest! Your return is trackable. Make sure you get a receipt with a track and trace number. 

*Important: drop your package at a DHL Parcel shop point. Find your nearest location here. 

Note: do not drop your parcel in a locker for the courier to collect. We will not be able to accept returns of parcels left in a locker. 

Start your return now: Ready Returns

To create a return label, click here: Ready Returns 

If you’re having any difficulty, please reach out to our customer care team. Have your order number ready, so our team can easily find your order.    

Yes, you can return an item bought online to a store unless you paid with Clearpay. If you've paid with Clearpay, you can only return your order via post. 

Check out your nearest Foot Locker store here: Store locator.

An order placed in store can only be returned in store.

To find your nearest Foot Locker store, click here: Store Locator.

If you return your entire order, your refund will include any shipping fees you may have paid. If you are only returning part of your order, your refund will not include the shipping fees. 

Take advantage of free shipping, by becoming a FLX member now!

If you make a purchase but then return the items, no XPoints will be earned, and the date of the previous purchase will count as the last purchase. 

Yes, you can: 

1. Log in to Ready Returns and fill in the email address used to place the order and the order number (it starts with 319).

2. Select the item(s) you would like to return.

3. Select the reason of your return.

4. After selecting the item(s), print out the return label and stick it to the outer box so the courier can scan it. Note: please do not stick the return label on the shoe box, as the item won't be eligible for refund.

5. Take your parcel to your chosen drop-off point* and they’ll take care of the rest! Your return is trackable. Make sure you get a receipt with a track and trace number. 

*Important: drop your package at a DHL Parcel shop point. Find your nearest location here. 

Note: do not drop your parcel in a locker for the courier to collect. We will not be able to accept returns of parcels left in a locker. 

Start your return now: Ready Returns

Your refund will be sent to your bank account linked to the card used to place the order, providing that account is still open. If that account is closed, please contact our customer care team.

Once your order has been cancelled, you will receive your refund within 3 to 10 working days, depending on your bank. 

If you pay by credit card, we authorise the entire amount: this is a temporary hold on your funds that will automatically drop off in case of cancellation. 

We’re sorry we had to cancel your order! Once your order has been cancelled, you will receive your refund within 3 to 10 working days, depending on your bank. If you paid by credit card, we authorise the entire amount: this is a temporary hold on your funds that will automatically drop off in case of cancellation. 

If the courier was unable to deliver the order, you should be able to track the reasons why it is being returned by using the tracking link received in the "your order is on its way" email or the courier's shipping email. 

An order that is being returned to Foot Locker cannot be resent back to you. You will be refunded in full once the return has been processed. 

For Clearpay, click here (Clearpay – Foot Locker).