To track your package, please use the DHL website.
Where is my order?
Click here to check your order status.
Note: Due to issues, please use the DHL website to track your package.
Are you looking for a specific brand and/or model?
Brands and models can be found on our website: Click here.
The item I want is out of stock.
We do not have visibility on the website's or stores' stocks.
If your size is out of stock, you can receive a notification when it becomes available again. Just click on ‘Size out of Stock’ - 'Notify me' and enter your e-mail address in the pop-up screen. Confirm by clicking the 'notify me' button.
Once the item is back in stock in your size, you will receive a notification at the e-mail address you provided.
Read more about Product Information
I didn't receive a confirmation email. What should I do?
After you have placed your order, you will receive a confirmation email. Sometimes these emails end up in your spam or junk box. Allow 1 hour after placing the order for the confirmation email to arrive and make sure you add us to your spam exceptions or your email address book. If you cannot find your confirmation email after 1 hour, contact our customer care team.
Read more about Payments & Orders
My tracking says my order was delivered but I didn't receive it.
Sorry to hear this. Please follow the steps below:
1. Check to see if you received a delivery card from the courier.
2. If the courier was unable to find you, they may have left the parcel with one of your neighbours.
3. Check your tracking page in case the courier left your order at a collection point.
If you still haven't found your order, please download and fill in this form. Once you've filled in the form, send it to our customer care team and we'll be happy to assist you.
Read more about Shipping & Delivery
How to create a return?
1. Log in to Ready Returns and fill in the email address used to place the order and the order number (it starts with 319).
2. Select the item(s) you would like to return.
3. Select the reason of your return.
4. After selecting the item(s), print out the return label and stick it to the outer box so the courier can scan it. Note: please do not stick the return label on the shoe box, as the item won't be eligible for refund.
5. Take your parcel to your chosen drop-off point* and they’ll take care of the rest! Make sure you get a receipt with a track and trace number.
Note: do not drop your parcel in a locker for the courier to collect. We will not be able to accept returns of parcels left in a locker.
*Important: drop your package at a DHL Parcel shop point. Find your nearest location here.
Start your return now: Ready Returns
Read more about Returns & Refunds
Can I exchange an item?
We don't offer exchanges online. You can return your item and place a new order. Alternatively, you can also go to your nearest Foot Locker store and enquire directly there if they are able to exchange your item.
Please note that orders paid with Clearpay or PayPal can only be returned via post.
Read more about Returns & Refunds
Where is my refund?
We try and process all returns as quickly as possible for you to receive your refund. Please allow 14 days. You should receive a confirmation email once your return has been processed and your refund made. It can take between 3 and 10 working days for the money to appear back to the original payment method.
Read more about Returns & Refunds
Where can I use my Foot Locker gift card?
The gift cards can be used only for purchases at a Foot Locker store in all European countries Foot Locker issues gift cards. The gift cards cannot be used online.
In Hungary, Poland, Greece, and Czech Republic, the gift cards can only be used for purchases at a Foot Locker store only in the country of issue.
Read more about Promotions, Discounts & gift Cards
What if my item is damaged?
We’re sorry you received a damaged item! Please inform our customer care team and return the item as soon as possible.
1. Inform our customer care team.
2. Return the item back to us: log in to Ready Returns and fill in the email address used to place the order and the order number (it starts with 319).
3. Select the item(s) you would like to return.
4. Select “product was damaged, dirty, worn” as a return reason and upload pictures clearing showing the damage.
5. After selecting the item(s), print out the return label and stick it to the outer box so the courier can scan it. Note: please do not stick the return label on the shoe box, as the item won't be eligible for refund.
6. Take your parcel to your chosen drop-off point and they’ll take care of the rest! Your return is trackable.
Make sure you get a receipt with a track and trace number.
Note: do not drop your parcel in a locker for the courier to collect. We will not be able to accept returns of parcels left in a locker.
Start your return now: Ready Returns
Read more about Returns & Refunds
My item became faulty after use. What should I do?
If your item became faulty after use*, please follow these steps:
1. Submit a request to our customer care team.
2. From the dropdown, select “how to return”.
3. In the description, provide a brief overview.
4. In attachments, include 3 photos of the item:
- A photo from above of both shoes together/front of the clothing
- A photo of both soles together/back of the clothing
- Specific picture of the damage
5. Submit.
Our customer care team will get back to you.
*Items that have been altered, repaired, misused or washed (sneakers) will not be accepted.
Read more about Returns & Refunds
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