Security Reminder: For your safety, please do not share your credit card number, CVV, or other payment details in chats, emails, or forms. Our Customer Care team will never ask for this information.
Need help with your a payment? Browse the topics below for answers to the most common questions.
Payments Methods & Issues
We want to make paying for your order easy and secure! At checkout, you can choose from these payment methods:
- Debit card
- Credit card (Visa, MasterCard, American Express)
- PayPal
- Apple Pay
For your security, we’ll check that your card is valid. Sometimes, you might see a verification screen (like 3D Secure) that asks for a password or code from your bank, just follow the on-screen instructions.
Security Note: All payments go through validation and authorization checks. If something doesn’t look right, we may need to cancel your order to keep you safe.
Payment authentication (like 3D Secure) is an extra step for your security.
- You might be asked for a password or code when you pay. If your card is declined, double-check your details or contact your card provider.
- We don’t have control over this process and can’t help with authentication issues. Your order is processed only after approval by your card issuer.
Sorry your payment didn’t go through! This usually happens due to a typo or a small error.
- Check your bank account: If no payment went through, try again. If you keep seeing errors, take a screenshot and contact us. If a payment was taken, send us proof with the last 4 digits of your card.
- Double-check your payment details: Make sure you entered the correct details and that your payment method is accepted.
We put a temporary “authorization” (hold) on your card when you order. The payment is only taken once your order ships.
If your order is cancelled, the authorization will disappear after a few days. If you still see a charge, contact customer care.
- By card: You’ll see a “pending” hold for the full order amount as soon as you place it. You’re only charged when we ship your items.
- By PayPal: You’re charged immediately.
Apple Pay
You can use Apple Pay to shop at Foot Locker online and in the app. Add your eligible card to your Wallet app for a faster, contactless checkout.
Apple Pay is available on supported Apple devices.
If your payment is declined, check that your card is valid and has sufficient funds, or try another payment method. For further assistance, please contact your card provider.
If you return an order paid with Apple Pay, your refund will be processed back to the card linked to your Apple Wallet. Please allow 3 to 10 working days for the refund to appear.
Online Raffles
If you win a raffle, payment is processed automatically using the card or payment method you provided at registration. Please make sure your details are correct and that you have sufficient funds available before entering.
If the payment fails, the raffle will automatically select another winner.