Returns & Refunds

You can return your item(s) by post or in store, whichever works best for you.

You have 28 days from the delivery date to return your item using our online return portal.

Before you return, please make sure:

• Your item is unused, unwashed, and in original condition
• All tags are still attached
• The item is in its original packaging, including the shoe box

Note: We can’t accept returns of underwear, swimwear, socks, or other hygiene-sensitive items.

Items without original packaging or returned in unsellable condition won’t be refunded.

Steps to return by post:

• Go to our Returns Portal
• Enter the email address used to place the order and your order number (starts with 319)
• Select the item(s) you want to return
• Choose a reason for return
• Download your return label
• Stick the label on the outer shipping box, not the shoe box
• Drop off your return at your selected DHL drop-off point - 
• Keep your tracking number as proof

Important:

• Please don’t leave returns in a locker, we’re unable to collect them.
• Do not use DHL Express
• No QR codes – label must be printed
• Keep your return and drop-off receipt

Note: Returns are free if you use Foot Locker’s return method. You may use an alternative method, but  returns are at your own risk.

You can return eligible items to any Foot Locker store for free, either for a refund or exchange.

In-store return conditions:

Bring with you:

• Your proof of purchase (email or shipping confirmation shown on your phone or printed)

In-store return conditions:

• Return must be made within 28 days of delivery
• Items must be unused, unwashed, and in original packaging with tags attached
• Returns must include the original shoe box

We do not accept in-store returns for:

• Underwear, swimwear, socks, or hygiene-sensitive items
• Worn, washed, or damaged items

Important: Orders purchased in-store can only be returned in-store

Yes! You can return online purchases in-store, as long as the item is not damaged, dirty, or incorrect (e.g., wrong size or wrong item). If the item doesn’t meet these conditions, it must be returned by post using the Ready Returns portal.

Once you’ve dropped off your return, it’s important to keep track of it until it reaches us.

Here’s what to do:

• Keep your return receipt with the tracking number, this is usually provided when you drop your parcel at the DHL ParcelShop.
• You can track your return using the DHL tracking link from your receipt.
• Your return remains your responsibility until it arrives at our warehouse.

If it’s been more than 14 days since you returned the item and you haven’t received an update, feel free to contact our Customer Care team with your order number and tracking reference.

No problem, you can create one here via Ready Returns 

Just enter the email address you used to place the order and your order number. 

Tip: Have your order number handy to speed things up if you need to contact our customer care team 

• If you return the entire order, we’ll refund the shipping fees as well.
• If you return only part of your order, the original shipping fee will not be refunded.

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Each package needs its own unique return label. 

Here’s what to do:

1. Go to Ready Returns
2. Select the items for the first package
3. Generate and print the return label for that package
4. Repeat the steps for each additional package

Still need help? Reach out to our Customer Care team.

We're unable to provide Waybill numbers. Please visit one of these service points.

Yes! Just follow the steps below:

1. Go to Ready Returns and fill in the email address used to place the order and the order number (it starts with 319).

2. Select the item(s) you would like to return.

3. Select the reason of your return.

4. Print the return label and attach it to the outer shipping box (not on the shoe box)

5. Drop off your parcel at a DHL drop-off point

• Don’t forget to keep your receipt with tracking info

Important: Drop-offs must be made at a DHL ParcelShop, not in a locker. Find your nearest location here. 

This usually happens when the courier couldn't deliver your package. Once we receive it, your refund will be processed automatically.

For Clearpay, click here (Clearpay – Foot Locker).

Once your return is scanned by the courier, we aim to process your refund within 14 days.

• Refunds are usually processed within 14 days after your return is received.
• You’ll get a confirmation email once the refund is issued.
• Then, allow 3–10 working days for the money to appear in your account (depending on your payment method).

Reach out to our customer care team. with your order number. We’ll sort it out for you.

Once your order is cancelled, your refund is usually processed within 3 to 10 working days, depending on your bank. 

• If you paid by credit card, the charge is only pre-authorised, not captured, so the hold should drop off automatically

If an item was cancelled before shipping, you won't be charged. If a refund is needed, it will be processed within 3 to 10 working days, depending on your bank.

• If you paid by credit card, the charge is only pre-authorised, not captured, so the hold should drop off automatically. 

No worries! Your refund will still be processed.

• Your bank will usually route the refund to your new card or account
• If not, contact your bank, they'll be able to locate or release the funds

We’re sorry you received a damaged item. Please inform our customer care team and return the item as soon as possible.

1. Inform our customer care team.

2. Return the item back to us: log in to Ready Returns and fill in the email address used to place the order and the order number (it starts with 319).

3. Select the item(s) you would like to return.

4. Select “product was damaged, dirty, worn” as a return reason and upload pictures clearly showing the damage.

5. After selecting the item(s), print out the return label and stick it to the outer box so the courier can scan it. Note: please do not stick the return label on the shoe box, as the item won't be eligible for refund.

6. Take your parcel to your chosen drop-off point and they’ll take care of the rest! Your return is trackable.

Make sure you get a receipt with a track and trace number. 

Note: do not drop your parcel in a locker for the courier to collect. We will not be able to accept returns of parcels left in a locker. 

If your item became faulty after use*, please follow these steps:

1. Submit a request to our customer care team.

2. From the dropdown, select “how to return”.

3. In the description, provide a brief overview.

4. In attachments, include 3 photos of the item:

• A photo from above of both shoes together/front of the clothing 
• A photo of both soles together/back of the clothing 
• Specific picture of the damage

5. Submit.

Our customer care team will get back to you.

*Items that have been altered, repaired, misused or washed (sneakers) will not be accepted. 

Yes, you can return your item by visiting a Foot Locker store with your faulty item and your store receipt. It is not possible to return an exchange online.

If you've received an item you didn't order, please: 

1. Inform our customer care team.

2. Return the item back to us: log in to Ready Returns and fill in the email address used to place the order and the order number (it starts with 319).

2. Select the item(s) you would like to return.

3. Select the reason of your return and upload pictures of the item(s) you received.

4. After selecting the item(s), print out the return label and stick it to the outer box so the courier can scan it. Note: please do not stick the return label on the shoe box, as the item won't be eligible for refund.

5. Take your parcel to your chosen drop-off point* and they’ll take care of the rest! Your return is trackable. Make sure you get a receipt with a track and trace number. 

*Important: drop your package at a DHL Parcel shop point. Find your nearest location here.

Note: do not drop your parcel in a locker for the courier to collect. We will not be able to accept returns of parcels left in a locker. 

We don't offer exchanges online. You can return your item and place a new order. Alternatively, you can also go to your nearest Foot Locker store and enquire directly there if they are able to exchange your item. 

Yes, you can return your exchanged item, but only in a Foot Locker store. Exchanges cannot be returned online via our Ready Returns portal.